@conference{VPR04,
  title = "Provisioning Servers in the Application Tier for E-commerce Systems",
  author = "Daniel Villela, Prashant Pradhan, Dan Rubenstein",
  year = "2004",
  month = "jun",
  booktitle = "Proceedings of the Twelfth IEEE International Workshop on Quality of Service (IWQoS 2004)",
  address = "Montreal, Canada",
}